Privacy Policy


Last modified: January 1, 2020 


Mainstay Adjusting Inc. (“Company,” “we” or “us”) respects your privacy; and we are committed to protecting it through our compliance with this policy. This policy (“Privacy Policy”) describes the information we collect from you and our practices for collecting, using, maintaining, protecting, and disclosing that information. By accessing our website at https://Scope.claims/ (“Website”) or our Scope.claims Claims Management System web application (“Scope.claims”), you agree to this Privacy Policy in addition to any other agreements we may have with you. In the event that such agreements contain terms that conflict with this Privacy Policy, the terms of those agreements will prevail. 


This policy applies to information we collect: 

  • On the Website; 
  • On Scope.claims; and 
  • In email and other electronic messages between you and the Company. 


Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use the Website or Scope.claims. By accessing or using the Website or Scope.claims, you agree to this Privacy Policy. This Privacy Policy may change from time to time. Your continued use of the Website or Scope.claims after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates. 


Information We Collect About You and How We Collect It 

We collect several types of information from and about users of the Website and Scope.claims, including information: 

  • By which you may be personally identified, such as name, address, e-mail address, phone number or any other identifier by which you may be contacted online or offline. 
  • About your internet connection, the equipment you use to access the Website or Scope.claims and usage details. 

We collect this information: 

  • Directly from you when you provide it to us. 
  • Automatically as you navigate through the Website or Scope.claims (information collected automatically may include usage details, IP addresses and information collected through cookies and other tracking technologies). 
  • From third parties, for example, our business partners. 

Information You Provide To Us 

The information we collect on or through our Website and Scope.claims may include:

  • Information that you provide by filling a contact form on the Website. 
  • Information you provide on your account as a user on Scope.claims. 
  • Records and copies of your correspondence (including e-mail addresses), if you contact us. 

Information We Collect Through Automatic Data Collection Technologies 

As you navigate through and interact with the Website or Scope.claims, we may use automatic data collection technologies to collect certain information about your equipment, and browsing actions and patterns, including: 

  • Details of your visits to the Website and Scope.claims, including traffic data, location data, logs, or other communication data and the resources that you access and use on the Website or Scope.claims. 
  • Information about your computer and internet connection, including your IP address, operating system, and browser type. 

The information we collect automatically does not include personal information. It helps us to improve the Website and Scope.claims, and to deliver a better and more personalized service, including by enabling us to: 

  • Estimate our audience size and usage patterns. 
  • Speed up your use of the Website or Scope.claims. 
  • Recognize you when you return to the Website or Scope.claims. 

The technologies we use for this automatic data collection may include the use of cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of the Website or Scope.claims. Unless you have adjusted your browser setting so that it will refuse cookies, our system may issue cookies when you direct your browser to the Website or Scope.claims. 

Third-Party Use of Cookies 

Some content or applications on the Website and Scope.claims are served by third-parties, including servers, content providers and application providers. These third parties may use cookies, alone or in conjunction with web beacons or other tracking technologies, to collect information about you when you use the Website or Scope.claims. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. We do not control these third-parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. 

How We Use Your Information 

We use information that we collect about you or that you provide to us, including any personal information: 

  • To present the Website’s and Scope.claims’s contents to you. 
  • To provide you with information, products, or services that you request from us. 
  • To fulfill any other purpose for which you provide it. 
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us. 
  • To notify you about changes to the Website, Scope.claims, or any other products or services we offer or provide. 
  • In any other way we may describe when you provide the information. 
  • For any other purpose with your consent. 

Disclosure of Your Information 

We may disclose personal information that we collect or you provide as described in this Privacy Policy: 

  • To our subsidiaries and affiliates. 
  • To contractors, service providers, and other third parties we use to support our business, and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. 
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our users is among the assets transferred. 
  • To fulfill the purpose for which you provide it. 
  • For any other purpose disclosed by us when you provide the information. 
  • With your consent. 

We may also disclose your personal information: 

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request. 
  • To enforce or apply our SaaS Terms and Conditions and any other agreements, including for billing and collection purposes. 
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of security or fraud protection and credit risk reduction. 

Third-Party Websites 

There may be certain places on the Website or on Scope.claims where you may click on a link to access other websites that do not operate under this Privacy Policy. For example, if you click on a hyperlink on the Website or on Scope.claims, you may be taken to a website that we do not control. These third-party websites may independently solicit and collect information, including personal information, from you. We recommend that you consult the privacy statements of all third-party websites you visit by clicking on the “privacy” link typically located at the bottom of the webpage you are visiting. 

Accessing and Correcting Your Information 

You can review and change your personal information by logging into Scope.claims and visiting your account profile page. You may also send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. to request access to, correct or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. 

Children Under the Age of 16 

The Website and Scope.claims are not intended for children under 16 years of age. No one under the age of 16 may provide any personal information on the Website or Scope.claims. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on the Website or on Scope.claims. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. 

Your California Privacy Rights 

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, please see the Privacy Notice for California Residents below, and visit https://oag.ca.gov/privacy/privacy-laws. 

Data Security 

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information provided to us will be encrypted. 

The safety and security of your information also depends on you. Where you have chosen (or where you have been given) a password for access to certain parts of Scope.claims, you are responsible for keeping this password and all related login and account credentials (collectively, “Login Info”) confidential. We ask you not to share your Login Info with anyone. 

The transmission of information via the internet is not always completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to the Website or Scope.claims. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on Scope.claims. 

We will notify our customers within two (2) business days in writing of any discovery by us of any breach or suspected breach of the provisions of this Privacy Policy or any loss or unauthorized use, disclosure, acquisition of or access to any personal information provided to us, or to a customer’s business systems, of which we become aware (“Data Breach”). Such notice shall summarize in reasonable detail the effect on the customer, if known, of the Data Breach and the corrective action taken or to be taken by us. We will promptly take all appropriate and legally required corrective actions, and shall cooperate fully with the customer in all reasonable and lawful efforts to prevent, mitigate or rectify such Data Breach. 

Customers and users of Scope.claims must immediately notify us after the discovery of any actual or suspected Data Breach, unauthorized disclosure of confidential data or breach of this Privacy Policy by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. Customers and users of Scope.claims must provide us with the following information, to the extent such information is known at the time: (i) the nature and impact of the breach or disclosure; (ii) assessment of immediate risk due to the breach; (iii) corrective actions already taken; (iv) corrective measures to be taken; and (v) notifications made and to be made to regulatory authorities, customers, and consumers. Customers of Scope.claims must take, and ensure that its users take, all reasonable actions to mitigate the effects of such Data Breach or disclosure, including all necessary actions to recover the affected data, and will reasonably cooperate with us in connection therewith. This section is subject to the requirements of federal, state and local laws or regulations, including but not limited to any obligation to provide prior notice to law enforcement. 

Changes to our Privacy Policy 

We reserve the right to modify this Privacy Policy. If and when our privacy practices change, we will post any such changes on this webpage. We encourage you to check this page frequently for any material changes or other modifications to this Privacy Policy. If we make material changes to how we treat our users’ personal information, we will notify our customers by email and post a notice on Scope.claims. 

Contact Information 

If you have any questions or concerns regarding this Privacy Policy and our privacy practices, please contact us: 

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