Policies - scope.claims

Refund Policy

All sales are final. Due to the nature of our professional consulting services and the time-intensive work involved in preparing estimates and documentation, we do not offer refunds on completed or in-progress work. Payment constitutes acceptance of this policy.

Return & Exchange Policy

As a professional services firm providing documentation and estimates, we do not sell physical goods. Therefore, no returns or exchanges are applicable to our services. All deliverables are provided in digital format.

Dispute Resolution

If you have concerns about any services rendered, please contact us directly at 718-717-2050. We are committed to addressing all client concerns promptly and professionally. We will work with you to resolve any issues to your satisfaction.

Cancellation Policy

Projects may be canceled prior to commencement of work. Once work has begun on your estimate or documentation, cancellation fees may apply based on the percentage of work completed. Please contact us as early as possible if you need to cancel a project.

Payment Terms

We accept major credit cards through our secure payment processor, Stripe. Payment terms and project deposits will be discussed and agreed upon prior to the commencement of any work. All prices are quoted in USD.

Service Guarantee

We stand behind the quality and accuracy of our work. All estimates and documentation are prepared by experienced professionals using industry-standard tools and methodologies, including Xactimate software.